Privacy Policy
Effective Date: This Privacy Policy is effective as of the date you access our website or use our services.
Auto Insurance Assistance ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and services.
By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
Information We Collect
We collect several types of information when you use our services:
Information You Provide Directly:
- Contact information (name, phone number, email address, mailing address)
- Vehicle information (make, model, year, VIN)
- Driver information (age, driving history, license status)
- Current insurance information (carrier, coverage type, policy status)
- Coverage preferences and insurance needs
- Any other information you choose to provide when contacting us
Information Collected Automatically:
- IP address and general location information
- Browser type and version
- Device information
- Pages visited on our website
- Date and time of visits
- Referring website addresses
Call Recording Information:
- Audio recordings of telephone conversations
- Call duration and timing
- Phone numbers (caller ID information)
How We Use Your Information
We use the information we collect for the following purposes:
- To connect you with licensed insurance providers in our network
- To share your information with insurance providers who can assist you
- To respond to your inquiries and communicate with you
- To improve our website and services
- To comply with legal obligations and enforce our policies
- To analyze usage patterns and service effectiveness
- For quality assurance and training purposes
- To prevent fraud and maintain security
How We Share Your Information
Sharing with Insurance Providers: The primary purpose of our service is to connect you with licensed insurance providers. When you use our service, we share your personal information with one or more insurance providers in our network. These providers will use your information to contact you and provide insurance services.
Service Providers: We may share information with third-party service providers who assist with our business operations, such as technology services, data storage, call recording services, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers: If Auto Insurance Assistance is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent: We may share your information for other purposes with your explicit consent.
Information Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Factors affecting retention periods include:
- The nature of the information collected
- Legal and regulatory requirements
- Business and operational needs
- Dispute resolution and enforcement of agreements
Call recordings may be retained for extended periods for compliance, quality assurance, and legal purposes.
Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request correction of inaccurate personal information
- Deletion: You may request deletion of your personal information, subject to legal and business requirements
- Opt-Out: You may opt out of receiving marketing communications from us
- Revoke Consent: You may revoke consent to be contacted by us and our partners
To exercise these rights, please contact us at autoinsuranceassistance@outlook.com. We will respond to requests within a reasonable timeframe and as required by applicable law.
Please note that even if you opt out or revoke consent, insurance providers who have already received your information may continue to contact you according to their own policies. You must contact those providers directly to opt out of their communications.
Do Not Call Registry
By using our services, you consent to be contacted by us and by insurance providers in our network, even if your telephone number is registered on a Do Not Call list. This consent is necessary for our referral service to function.
You may revoke this consent at any time by contacting us, but doing so will prevent us from providing services to you.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any information you provide and should notify us immediately if you believe your information has been compromised.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.
We may use cookies for:
- Website functionality and user experience
- Analytics and performance monitoring
- Understanding user preferences
Most web browsers allow you to control cookies through browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites operated by insurance providers or other entities. We are not responsible for the privacy practices of these external sites.
We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Auto Insurance Assistance.
California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, shared, or sold
- The right to request deletion of personal information
- The right to opt out of the sale of personal information
- The right to non-discrimination for exercising privacy rights
While we share personal information with insurance providers as part of our referral service, we do not sell personal information in the traditional commercial sense. However, under the broad CCPA definition, sharing information with partners who compensate us could potentially be considered a "sale."
California residents may contact us to exercise CCPA rights or for more information about our data practices.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this policy.
Material changes will be posted prominently on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Email: autoinsuranceassistance@outlook.com
We will respond to privacy inquiries within a reasonable timeframe.
Consent
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.